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Krishna Raj Raja, founder of SupportLogic explore the world of customer support. Krishna explains how SupportLogic's technology analyzes customer interactions to extract valuable insights, predict issues, and improve overall support experiences. The conversation takes interesting turns, touching on the evolution of AI, the challenges of building company culture in a distributed environment, and Krishna's journey from getting computer games to run in DOS to tech executive. With a blend of technical insights and personal anecdotes, this episode offers a compelling look at the present and future of AI in business and beyond.Krishna Raj Raja is the founder and CEO of SupportLogic. Krishna has a long history in the customer service and support industry. As the first hire for VMware India, Krishna built the company’s support organization into a multi-thousand headcount global organization. After leaving VMware, Krishna founded a successful startup, but soon returned to his roots - noticing that the major shifts in the B2B model were creating critical gaps in the capabilities of support teams. SupportLogic was founded in 2016 and now helps some of the largest B2B technology companies in the world using AI to optimize their support experience. Krishna lives with his growing family in Santa Clara, CA.

Hey everyone, today's episode is for all the entrepreneurs tapping into the world of AI with the visionary Krishna Raj Raja.Get to know Krishna Raj Raja, founder and CEO of SupportLogic, a company that's been at the forefront of AI innovation since its inception. With a keen eye for spotting trends and a knack for transforming ideas into reality, Krishna's been revolutionizing the tech industry for over a decade.From recognizing AI's potential early on to spearheading groundbreaking projects that have reshaped the way we think about technology, you're in for a treat!Get ready to be inspired by Krishna's insights and under what contexts AI can take your business to new heights, and some of Krishna's contrarian opinions you might actually agree with.

Dive into a riveting conversation with Krishna Raj Raja, the visionary Founder and CEO of Support Logic, as he unveils the game-changing fusion of Customer Success and Support roles in the era of AI. Discover how embracing these changes can revolutionize customer service experiences and empower businesses to thrive in the digital age. Join us for a glimpse into the future of customer success like never before!

SupportLogic, creator of what they are calling the world’s first proactive support experience (SX) platform, recently announced closing a $50 million Series B funding round.  And we're excited to have their founder and CEO Krishna Raj Raja join us to lean more about their platform and how the new round will help them build and promote SX... but you gotta be careful with that one....

Chris Preimesberger, editor of eWEEK, interviews Krishna Raj Raja, CEO & Founder of SupportLogic where they talk about all things SupportLogic! Read more at eWEEK:

For many B2B technology firms especially, the support organization is the “front line” in terms of understanding customer success in a PLG “land and expand” model. However, the incredibly valuable insights found in support interactions are often overlooked.Join Krishna Raja, CEO of SupportLogic as he shares how Product-led unicorns like Snowflake, Rubrik, and Cloudera are leveraging support to drive growth.Specifically, Krishna discusses:- Traditional view of support vs its new role- Emergence of product-led growth companies and how it has changed the industry- How support can provide a feedback loop back to the product team- How to leverage support to prevent churn and drive product adoption- What tools and processes can be put in place to make this transformation happen- The top 3 process improvement tips to scale support

esearch from OpenView states companies with usage-based pricing grow 38% faster... And of the IPOs over the last three years, 7/9 that had the best net dollar retention all have a usage-based model. Welcome to a new era of software buying, where customers pay for the value they receive from the products. In this session, Bonney Pelley, COO at mParticle, Krishna Raj Raja, CEO at SupportLogic, Puneet Gupta, CEO at Amberflow, and Kyle Poyar, Partner at Openview share inside knowledge as to how startups can create long-term customer loyalty and profitability with usage-based pricing models. Specifically, they will dive into: - How to determine product value - Strategies for implementing usage-based pricing - The five key metrics to track - Forecasting, sales alignment, and other challenges

In this episode, I had the pleasure of sitting down with Krishna Raj Raja, the CEO of SupportLogic, a true pioneer in the realm of AI-driven customer support. What makes Krishna's journey so captivating is his evolution from an operating system engineer to the visionary founder of SupportLogic. His story revolves around the remarkable transformation of support operations, shifting the focus from being a mere cost center to a dynamic revenue-generating hub.We dived into the fascinating capabilities of SupportLogic, particularly its knack for predicting and averting support ticket escalations by meticulously analyzing the data within these tickets, identifying emerging trends, and proactively addressing issues. Krishna also shared valuable insights drawn from an impressive list of clients, which includes heavyweights like Salesforce and Gainsight.If you're curious about the future of customer support and the vast untapped potential of AI, you won't want to miss this enlightening discussion. Join us as we take a deep dive into the world of SupportLogic and the transformative power of AI in customer care.